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Privacy policy

INNOSSWEAR PRIVACY POLICY

www.innosswear.com

Effective Date: May 5, 2025

innosswear (“we,” “us,” “our,” or “Company”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website, https://innosswear.com (the “Site”), or otherwise engage with us.

This Policy applies to all users, including those accessing the Site from the United States, the European Economic Area (EEA), the United Kingdom (UK), Canada, and other jurisdictions.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.

1. Information We Collect

We collect several categories of personal information:

  • Personal Identifiers: name, email address, shipping address, billing address, phone number.
  • Payment Information: payment card details (processed securely through third-party processors; we do not store full payment card numbers).
  • Account Information: account credentials if you register on the Site.
  • Device and Technical Information: IP address, browser type, device type, operating system, time zone, cookie data, referring/exit pages, and usage data.
  • Order and Transaction Information: details of the products purchased, order amounts, shipping status, and returns or refunds.
  • Marketing and Communications Data: preferences in receiving marketing from us, survey responses, and correspondence with customer service.
  • Location Data: approximate location derived from IP address.

We do not knowingly collect sensitive personal information (e.g., racial or ethnic origin, health data) or information from children under 13 (or under 16 in the EEA/UK).

2. How We Collect Your Information

We collect information through:

  • Direct interactions: when you place an order, create an account, sign up for our newsletter, or contact customer service.
  • Automated technologies: through cookies, log files, pixels, tags, and similar technologies when you interact with the Site.
  • Third parties: including payment processors, analytics providers (e.g., Shopify Analytics, Google Analytics), advertising networks, and social media platforms if you interact with us through those channels.

3. How We Use Your Information

We use your personal information to:

  • Fulfill, process, and deliver your orders, including payment processing and order confirmations.
  • Communicate with you about your orders, returns, refunds, or other transactions.
  • Provide customer support and respond to inquiries or complaints.
  • Personalize your shopping experience and improve our Site functionality and performance.
  • Conduct marketing, promotions, and advertising (with your consent where required).
  • Monitor for fraudulent transactions, security breaches, or misuse of the Site.
  • Comply with legal obligations, regulatory requirements, and our contractual obligations.

We only process your personal data when we have a lawful basis to do so, including performance of a contract, legitimate interests, legal obligations, or with your consent.

4. Sharing and Disclosure of Your Information

We share your information with:

  • Service providers: including Shopify (our e-commerce platform), payment processors (e.g., Shopify Payments, PayPal), shipping carriers, email service providers, and IT support.
  • Analytics and marketing partners: to help us understand site performance and deliver personalized advertising (subject to applicable legal requirements).
  • Legal authorities: if required to comply with legal obligations, enforce our terms, or protect our rights, property, or safety.
  • Business transfers: in the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to a successor entity.

We do not sell your personal information for monetary consideration, as defined under the California Consumer Privacy Act (CCPA).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable basic Site functionality (e.g., shopping cart, checkout).
  • Analyze Site traffic and usage patterns to improve performance.
  • Remember your preferences and settings.
  • Deliver targeted advertisements and marketing communications (with consent where required).

You can manage cookie settings through your browser or device settings and opt out of certain third-party advertising networks.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access and Data Portability: Request access to the personal data we hold about you and receive it in a structured, commonly used format.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to certain exceptions (e.g., if required for legal compliance or legitimate business needs).
  • Objection and Restriction: Object to or request restriction of certain processing activities.
  • Withdraw Consent: Withdraw consent where we rely on it for processing (e.g., for marketing communications).
  • Do Not Sell (California residents): Request that we not sell your personal information.

To exercise your rights, please contact us using the information in Section 11 (“Contact Us”). We may need to verify your identity before fulfilling your request.

7. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While we follow industry best practices (including SSL encryption, limited access, and secure servers), no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to provide you with products and services, comply with our legal obligations, resolve disputes, enforce our agreements, and protect our legal rights.

Specifically:

  • Order and transaction data is typically retained for at least 7 years to comply with tax and accounting laws.
  • Marketing data is retained until you withdraw consent or unsubscribe.
  • Account data is retained until you delete your account or request deletion.

We will securely delete or anonymize personal data that is no longer needed, unless we are required to retain it under applicable law.

9. Children’s Privacy

Our Site is not intended for children under the age of 13 in the United States, or under 16 in the EEA/UK. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without verified parental consent, we will take steps to delete the information as soon as possible. If you believe we may have collected such data, please contact us immediately.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:

innosswear
Email: support@innosswear.com

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy to the Site, with the updated “Effective Date” at the top.

We encourage you to review this Privacy Policy periodically to stay informed about our practices. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

13. California Privacy Notice (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to request disclosure of the categories and specific pieces of personal information we collect, use, and disclose.
  • The right to request deletion of your personal information (subject to exceptions).
  • The right to opt out of the “sale” of personal information (note: we do not sell your data for monetary value).
  • The right to non-discrimination for exercising your CCPA rights.

To exercise your California privacy rights, please contact us using the details in Section 11. We may need to verify your identity before responding to your request.

14. Third-Party Links and Services

Our Site may contain links to third-party websites or services, including social media platforms, payment gateways, and external apps. We are not responsible for the privacy practices or the content of those third parties.

We encourage you to read the privacy policies of any third-party sites or services before providing your information.

15. Accessibility Statement

We are committed to making our Privacy Policy accessible to all individuals, including persons with disabilities. If you need to access this Privacy Policy in an alternative format, or if you have difficulty accessing any part of our Site, please contact us at support@innosswear.com, and we will make reasonable efforts to accommodate your request.

19. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law provisions. Any disputes or claims arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Georgia, and you hereby submit to the personal jurisdiction of such courts.