Shipping policy

SHIPPING POLICY

www.innosswear.com

Effective Date: May 5, 2025

Thank you for shopping with innosswear. We are committed to delivering your order quickly, safely, and transparently. Please review our Shipping Policy carefully to understand how we handle order fulfillment, shipping, and delivery.

1. Shipping Locations

We currently ship to:

All 50 U.S. states, including Alaska and Hawaii
We do not offer international shipping at this time.

Please note: We reserve the right to update our shipping destinations at any time.

2. Processing Times

Orders are processed Monday through Friday (excluding public holidays).

Standard processing time: 1–3 business days from order confirmation
Orders placed after 2:00 p.m. EST, on weekends, or on holidays will begin processing the next business day
During peak periods (e.g., product launches, holiday sales), processing may extend to 4–6 business days
Note: Processing time refers to order preparation before shipping. Delivery time depends on the UPS shipping method selected at checkout.

We will notify you if we experience unexpected delays.

3. Shipping Methods and Estimated Delivery Times

All orders are shipped via UPS.
Shipping options and estimated delivery times are calculated at checkout based on your location.
Delivery time begins once the order has shipped, not at the time of purchase.

4. Shipping Costs
Shipping rates are automatically calculated at checkout based on the weight of your order and your shipping destination.
We may occasionally run free shipping promotions — details will be announced on-site or via email.

5. Order Tracking

You will receive an email with a UPS tracking number once your order ships.
If you do not receive your tracking details within 5 business days, please contact us at support@innosswear.com

6. Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

We are not responsible for:

Delivery delays or losses due to incorrect or incomplete addresses
Packages returned to sender due to address errors

If you realize you made an address error after placing your order, please contact us immediately. We will do our best to assist, but we cannot guarantee changes once processing has started.

7. Lost, Damaged, or Stolen Packages

Once a package is marked as delivered by the carrier, the risk of loss passes to the customer. We are not responsible for stolen or missing packages after delivery.

If your order arrives:

Damaged: Contact us within 7 days of delivery with photos of the damage. We will help file a claim or arrange a replacement where appropriate.
Lost in transit: Contact us if your tracking shows no movement for 7+ business days. We will work with the carrier to investigate.

8. Shipping Restrictions

We cannot ship to P.O. boxes for expedited or express orders.
Oversized or hazardous items may have shipping restrictions.

We reserve the right to cancel or refuse orders to locations where shipping is not feasible.

9. International Orders and Customs

We are not responsible for delays due to events beyond our control, including severe weather, carrier issues, or natural disasters. If delays occur, we’ll notify you if possible.

10. Delivery Issues

If delivery is delayed due to carrier strikes, severe weather, natural disasters, or other unforeseen events, we will notify you by email where possible.

While we work closely with carriers to ensure timely delivery, we are not liable for delivery delays outside of our control.

11. Returns Due to Non-Delivery

If an order is returned to us due to:

Incorrect or undeliverable address
Failure to collect from UPS access point
Refused delivery

We will either reship the order (shipping cost applies) or issue a refund minus the original shipping cost.

12. Contact Us

If you have questions or concerns about your shipment, please contact us: support@innosswear.com